The only way to create a successful pool service business is by finding customers and keeping them loyal. The pool service industry is filled with competition, which means you will have to find a way to create an edge. The best way to do this is by devoting your time to developing ways to provide better customer service. Studies show that 70 percent of the buying decisions made by consumers directly relate the level of customer service they receive.
Providing your customers with top-notch service will not only keep them loyal, it will also lead to them telling friends and family about your business. Read below for some tips on how to consistently provide great customer service.
Be Willing To Go The Extra Mile
One of the biggest mistakes you can make as the owner of a new business is having the attitude that you are going to do the bare minimum for your customers. Modern consumers want to work with businesses who are willing to go the extra mile for them. This is why you need to master the art of under-promising and over-delivering. By doing this, you can avoid setting yourself up for failure by making promises you simply can’t keep.
For instance, selling a new customer a plan that requires you to come check their pool once a month is a great foundation. Showing up more than you are supposed to just to check in can make a big impression on your customers. Properly organizing your pool route will allow you to figure out how to make the trip to a new customer’s home worth your while. If you have a high-paying job to go to in a new customer’s neck of the woods, dropping by makes sense if you have time.
Respond to a Customer’s Needs Quickly
Being the owner of a pool service business can be challenging at times. The key to having success as a business owner is maximizing every bit of time you have during the workday. Creating a detailed schedule is a must when trying to keep your customers happy. However, you need to leave enough flexibility in your schedule to address an emergency situation.
If a customer calls you with a pool problem, you need to respond to their request quickly. By addressing the problems your customers have in a timely manner, you can keep them happy and content. If a customer has to wait days on end to get the issues they are experiencing fixed, they may seek out the help of a competitor.
Offer Loyal Customers a Discount
Most consumers love getting exclusive deals. Setting up a loyalty rewards program for your customers is a great way to keep them engaged. If customers receive a discount on their monthly pool service, they will be more likely to stick with your business for the long haul.
Trying to Buy a Pool Route?
If you are interested in buying a pool route, the professionals at Sealey Business Brokers can help you out. Contact us to find out more about the pool routes we have for sale.