About the Author: Mikhail Ruski Rivero is a seasoned professional whose career in the Business Process Outsourcing (BPO) industry spanned a decade from 2010 to 2020. Currently, Mikhail brings his wealth of experience to Sealey Business Brokers, where he serves as an executive assistant, contributing significantly to the company’s operations, strategic initiatives and occasionally contributes to writing articles. His years as a professional in the BPO industry have endowed him with a unique perspective and approach to business processes, setting a standard of excellence in his current role.